COVID-19 PRICING UPDATE
FREE AuditWise Licensing For 3 Months
In these unprecedented times, we are providing our core licensing free of charge for 3 months to assist businesses overcome the commercial impact of COVID-19 whilst maintaining quality assurance across their business
Modernising Contact Centre QA
Avoid relying on paper records or spreadsheets for your quality assurance, AuditWise provides a modern best in class scoring facility to make your compliance department coo...
Keeping Things Simple
Build Scorecards
With AuditWise's dynamic scorecard builder, it is easy to build multiple scorecards to evaluate all types of customer interaction.
Score Users
With one of the simplest and most dynamic scoring platforms in the market! monitoring your agents could not be easier. Simplified reports highlight issues fast and feedback dashboards bring your agents into the auditing conversation.
Get Insight
Our reporting suite and agent feedback facilities offer everything your auditing and compliance team will need to improve process, reduce risk and optimise interactions.
Its simple to get started with AuditWise and you will instantly see potential.
Create Positive Experiences
Each time your agents interact with customers, they have the opportunity to create a positive customer experience that can impact business reputation and inspire loyalty. Conversely, your agents can also deliver an experience that will send customers into the hands of your competitors.
- How do you make sure that your agents are delivering the right outcome for your customers?
- Are they using the right words?
- Are they saying what they should be?
- Is the tone of delivery appropriate?
To elevate the customer experience, you need the right tools to monitor agent performance and improvements over time.
Not Just A Paper Exercise
Senior management consider Quality assurance pivotal in the success of the business. People sometimes struggle to provide consistent insight in a way that lets their team leaders contribute to your work load.
We've been there, solutions out there were either, not mature enough for our needs or were over complicated. Thats why we built AuditWise.
See Our Software In ActionPowerful Tools For Powerful Insight!
Calibrate Scores
With in-built calibration, AuditWise helps you to ensure a consistent and fair approach to scoring.
Powerful Analytics
The reporting suite provides a valuable insight into agent performance and customer satisfaction.
Scorecard Builder
The dynamic scorecard builder helps you to create your forms easily, leaving more time for scoring!
Compliance Reporting
Complete with Compliance reports and functionality, AuditWise can help you improve adherence to company policy and industry regulations.
Empower Teams
Give your management team Super insight through our analytics, reporting and dashboards. Alert management before minor issues become major ones.
Engage Staff
Our built-in Agent Dashboards ensure that your agents are always kept in the loop. Help them feel like part solution in the compliance process, not just part of the problem!
Ready to try?
It's FREE to get started and your first 4 users are always FREE.
Exceptional Service and Unrivalled Support
We work hard so you dont have to. Customer experience is as important to us as is it to you.
Instant Setup
No phone calls, no hassle, just instant setup and fast results.
Scorecard Builder
We optimise our application to ensure you're not left waiting!
Dedicated Support
We pride ourselves in providing best in class support.
What People Say?
Everyone is talking about AuditWise, and we totally get why!
AuditWise has become an essential part of our business and has given me the efficiencies and consistency we needed and more! Jason is my account manager and is always on hand to help with anything I need, he can usually fix anything over the phone or email but has also took the time to meet with me face to face to understand how our business works.
AuditWise is a fast understanding tool in the programming of scorecards. Because of its simplicity and, at the same time, dynamism, technology and avant-garde proposal, the process and evaluation period, allows us, in a short time, to have been able to decide what was the tool we needed in our quality department.
This platform has been a great help to us in assessing the quality and accuracy of responses to customer contact. It has enabled us to identify recurring issues and give constructive and positive feedback to staff. The support we have received from you has been excellent and, together with the ease of use of the platform, has made the whole process smooth and painless.
Every week we are seeing new insight into our teams customer responses. The results provided by AuditWise have simplified the process of agent feedback and is helping increase customer satisfaction. Great work guys!
We moved from excel to an online QA platform. Initially things looked good but everything became over complicated and additional costs we're rife. Now we're with AuditWise. Things are simpler and costs are transparent.
Quick Contact Now
We are always available for questions, comments and feedback. Get in touch!
contact information
PHONE: +44 (0)1880 28 28 20
EMAIL: info@auditwise.com
ADDRESS: Ravenware Limited,
3 The Clocktower, Manor Lane,
Holmes Chapel, Cheshire,
CW4 8DJ, United Kingdom